Refund Policy

Last updated October 17, 2026

We want every note to reach the Western Wall exactly as you wrote it. If something goes wrong, we make it right.

Full refund if we don't deliver

If we don't send you proof that your note was placed (the photo or video for your package) within 14 days of your order, you get a full refund. You don't need to ask: we'll refund you ourselves. Days when we can't place notes (Shabbat, Jewish holidays, or closures of the Western Wall plaza) don't count toward the 14 days; if that pushes delivery past a date that matters to you, write to us and we'll refund you if you prefer.

Changing your mind

Before we've copied your note: write to us and we'll cancel and refund the full amount.
Once your note has been copied and placed, the service has been performed, so we can't offer a refund, except as described below.

UK and EU customers: right to cancel

If you live in the UK or the European Union, you have the right to cancel within 14 days of your order.

At checkout you ask us to start right away, without waiting for those 14 days to pass, by ticking a required box: “I ask you to start right away, and I understand I lose my right to cancel once my note is placed.” In practice:

Until your note has been placed, you can cancel and get a full refund.
Once your note has been placed, the service has been fully performed and the right to cancel no longer applies.
Everything else on this page still applies, including the full refund if you don't get your proof within 14 days.

How to cancel: email support@westernwallpetek.com with your order number (it starts with PTK- and is in your receipt). A clear statement is enough, for example “I cancel my order PTK-XXXXXX.” You can also use the form below, but you don't have to. We refund you at no cost, to the payment method you used, within 14 days of receiving your request.

Model cancellation form (complete and return it only if you wish to cancel the contract):

To appagiri, LLC (Petek), 30 N Gould St, Sheridan, WY 82801, USA, support@westernwallpetek.com:

I hereby give notice that I cancel my contract for the supply of the following service:

Order number (PTK-…):

Ordered on:

Name of consumer:

Address of consumer:

Email address used for the order:

Signature of consumer (only if this form is sent on paper):

Date:

If something isn't right

If your proof doesn't match your order (for example, the wrong names were said on a video package), we'll redo it or refund you, whichever you prefer.
If your proof video won't play on your device, write to us and we'll send it in another format.
If you entered the wrong email address, write to us from the right one and we'll send everything there.

Monthly Prayer

Cancel anytime, from the link in our emails or by replying to any of them. You won't be charged again.
The month you've already paid for is still placed; we don't give partial refunds for a month in progress.
If you were charged for a month after cancelling, or we missed placing a month's note, we refund that month in full.

How refunds work

Refunds go back to the card you paid with, through Stripe. They usually appear within 5–10 business days, depending on your bank.

Contact

Email support@westernwallpetek.com with your order number (it starts with PTK-, and is in your receipt). A person reads every message. See also our Terms of Service.

Petek is operated by appagiri, LLC, 30 N Gould St, Sheridan, WY 82801, USA. Petek is an independent service and is not affiliated with the Western Wall Heritage Foundation.